Can you ship by Surface Mail to Europe?

January 10th, 2006

Under ordinary circumstances we do not use surface mail, for four reasons: Read the rest of this entry »

Isn’t Parcel Post cheaper than Priority Mail?

January 10th, 2006

It is, and it isn’t.

The actual postage is usually but not always less, but there is much more “handling” involved. Read the rest of this entry »

Do you have a minimum order?

January 9th, 2006

We have a $10 minimum order for credit-card purchases only. If the order is for less than $10 the costs of processing it (including credit card charges) can be greater than our profit on the sale. And it costs us just as much to process a $10 sale as it does a $100 sale.

If the cost of an item plus the shipping charge is less than $10, you can always mail us a check or money order.

What’s the safest way to ship a fragile item?

January 9th, 2006

Generally, it’s fine to ship any item by any of the modes we regularly use. All orders are carefully packed, and fragile shipments are marked as such. Read the rest of this entry »

Why would I spend 3 times as much on a Schurr Profi paddle?

January 9th, 2006

I get asked that question  surprisingly often in relation to the “high end” paddles, and while it is ultimately a question that you have to answer for yourself, I’ve come up with some ideas that might help you make up your mind. Read the rest of this entry »

What is a “callsign?”

January 8th, 2006

Many of our visitors and customers are Amateur Radio Operators. A callsign or “call” is issued by a government to the holder of a radio station license. All radio stations have callsigns, even broadcast radio and TV stations like WNBC. In the case of Amateur Radio licenses, the callsign is associated with a specific individual person, and has become a convenient way for “hams” to identify themselves to each other.

Do you substitute items?

January 8th, 2006

Not without your permission. If the specific item that you ordered is not in stock, we will contact you for instructions. Read the rest of this entry »

Why won’t you ship by “ground” to Canada?

January 8th, 2006

We will if you insist, but you should be aware that DHL, UPS and FedEx all charge a hefty “duties and taxes processing” fee, typically $20. Read the rest of this entry »

Do you ship outside the US?

January 8th, 2006

Yes!

We are delighted to do business with customers all over the world. Read the rest of this entry »

What do you mean by “Best Way” shipping?

January 8th, 2006

You’ll have noticed that “best way” is one of several options you can choose for shipping your order. Read the rest of this entry »