Archive for January, 2006

What is a “callsign?”

Sunday, January 8th, 2006

Many of our visitors and customers are Amateur Radio Operators. A callsign or “call” is issued by a government to the holder of a radio station license. All radio stations have callsigns, even broadcast radio and TV stations like WNBC. In the case of Amateur Radio licenses, the callsign is associated with a specific individual person, and has become a convenient way for “hams” to identify themselves to each other.

Do you substitute items?

Sunday, January 8th, 2006

Not without your permission. If the specific item that you ordered is not in stock, we will contact you for instructions. (more…)

Why won’t you ship by “ground” to Canada?

Sunday, January 8th, 2006

We will if you insist, but you should be aware that DHL, UPS and FedEx all charge a hefty “duties and taxes processing” fee, typically $20. (more…)

Do you ship outside the US?

Sunday, January 8th, 2006

Yes!

We are delighted to do business with customers all over the world. (more…)

What do you mean by “Best Way” shipping?

Sunday, January 8th, 2006

You’ll have noticed that “best way” is one of several options you can choose for shipping your order. (more…)

What is your Returns Policy?

Saturday, January 7th, 2006

Goods returned for any reason other than material fault are subject to a restocking charge of up to 15%, assuming they are returned undamaged and in the original packaging. If you are exchanging the goods for other items of equal or greater value, the re-stocking fee is waived. (more…)

Do you accept PayPal?

Saturday, January 7th, 2006

We do not accept PayPal, because the fees for a merchant are excessive.

You must have either a credit card or a checking account to use PayPal.  We accept credit cards, and checks, so why involve a middle man?